EverAssistant Privacy Policy

EverAssistant Inc. (“EverAssistant”, “we”, “us” or “our”) is a secure online healthcare service booking and telemedicine platform (the “Platform”) that allows users to directly access quality healthcare services via on-demand telemedicine consultations with healthcare professionals (“Consultation”) through our application (the “App”) available on mobile devices and through a web browser.

This privacy policy (the “Policy”) outlines how we collect, use, disclose, manage and safeguard your personal information (“PI”) and personal health information (“PHI”).  All employees and contractors working for EverAssistant are required to adhere to the protections described in this policy.

For the purposes of this Policy, “personal information” or “PI” means information about an identifiable individual. “Personal health information” or “PHI” means information about an identifiable individual that relates to the individual’s physical or mental health, including name of patient, date of birth, medical history, medical treatment, medical test results, medication list, and health number. PHI may be found in medical records, treatment and examination notes and communications between patients and their healthcare professionals.

EverAssistant will collect personal information and PHI from you when you access and use our App, the Platform, the website everassistant.io (the “Website”) or our other software products (collectively referred to as the “Services”).

By accessing or using the Services you are agreeing to the terms of the Policy. The Policy should be read in conjunction with the Terms of Use. You must also complete a Telemedicine Patient Consent Form prior to using the Services, which informs you about the benefits, risks and limitations of telemedicine and obtains your consent to care via telemedicine. You should not use the Services unless you fully understand and agree to the Terms of Use, the Telemedicine Patient Consent Form and the Policy.

We take the privacy of our users seriously and are committed to safeguarding your personal information and PHI. If you have any questions about the Policy or our privacy practices, please contact our Designated Privacy Contact with your questions at info@everassistant.io.


For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EverAssistant Inc., 25 Greenview Ave 2520 Toronto ON M2M 0A5.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to EverAssistant, accessible from https://everassistant.io
  • Service refers to the Website.
  • Country refers to: Ontario, Canada
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Our commitments

  • EverAssistant will never disclose your personal information or PHI without your consent.
  • EverAssistant will never rent or sell the personal information or PHI that we collect.
  • EverAssistant has implemented industry standard physical, administrative and technological safeguards to protect personal information and PHI from unauthorized access.
  • EverAssistant complies with applicable privacy and personal health information legislation where it operates.

Information We Collect and Store

EverAssistant will collect the following information from you when you register for an account with EverAssistant (“Account”) or use the Services:

Registration and Health Information

When you register for an Account, in order to identify you properly and contact you when needed, we will collect identification and contact information, such as name, date of birth, email address, phone number, mailing address and a photo of your provincial health insurance card.

When you use the Platform, we will collect and store personal health information, such as symptoms, medical history, clinician observations, appointment history, diagnosis, investigation results and treatment information.

Payment Information

When you make or receive a payment through our Services, we will collect and use your credit card or banking information or other financial data in order to process the payment.

Log and Website Information

When you access and use the Services, we may automatically collect certain technical information about your visit, including the date, time, browser type, your internet service provider, your IP address, device information (including device identifiers), geo-location information, computer and network performance data, the URL that you are coming from and your navigation history in order to customize and personalize your experience on the Services, improve our Services and for statistical research purposes.

Information from Consultations

Data obtained from Consultations will be anonymized and de-identified before being analyzed and used by EverAssistant for product development and research purposes.

Use and Disclosure of Your Information

Consultations and Healthcare Services

We will use the personal information and PHI that we collect from you to schedule, administer and personalize your Consultations, update your patient record and to provide you with healthcare services.

We may disclose your personal information, including PHI, to third-party healthcare professionals involved in providing you with healthcare services, such as a specialist physician, pharmacist, physiotherapist, psychologist, nutritionist or lab technician. When the disclosure is part of a care plan that you have agreed to, we will consider the agreed care plan to constitute implied consent. For all other disclosures to a third-party not associated with EverAssistant, we will only make the disclosure after obtaining your express consent.

Only healthcare professionals and their delegates involved in providing you with healthcare services can access your PHI. All delegates who are not regulated healthcare professionals sign strict and durable confidentiality agreements.

Access to your information is logged and we perform regular audits in order to ensure that any access is authorized and that information is only accessed on a ‘need to know’ basis.

We may share with selected third-parties demographic and contact information about you (including but not limited to name, date of birth and any email addresses or phone numbers) by email, SMS, instant messaging or any other means necessary, for reasons including but not limited to: verifying your identity, medical follow-up, scheduling appointments, confirming appointments, customer support and technical support.

Third-Party Service Providers

We may transfer your personal information, including PHI to a third-party service provider for processing and storage in Canada. Whenever we engage a third-party service provider, we ensure that the information is properly safeguarded at all times at a comparable level of protection the information would have received if it had not been transferred.

Legal Issues

We may use your personal information to detect, investigate, address and prevent fraudulent or illegal activities. We reserve the right to disclose your personal information as required by law, when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us and to defend against legal claims.

These situations may include, but are not limited to, disclosing potentially life saving information during medical emergencies and reporting infectious diseases or fitness to drive.

Corporate Matters

We may disclose and share your personal information to explore and/or undertake a corporate transaction, including a merger, acquisition, amalgamation, IPO, reorganization or sale of EverAssistant. Your personal information relevant to the transaction, such as billing information, can be used and disclosed solely for the purposes related to the transaction and will be protected by security safeguards appropriate to the sensitivity of the information.  

Your PHI will not be disclosed and will remain confidential.

Patient Rights

Accessing the PHI held by EverAssistant

You have the right to access your patient record. If you request a copy of your patient record, it will be provided to you, subject to a reasonable fee. You can request access to your patient record by contacting us at info@everassistant.io.

Limitations on access

You may be temporarily denied access to your patient record if providing access would create a significant risk to your health. You will also be denied access to your patient record where disclosure would be likely to reveal personal information about a third person or the existence of such information and the disclosure may seriously harm that third person, unless the third person consents or in the case of an emergency that threatens the life, health or safety of the person concerned.


We use reasonable means to ensure that information in your patient record is accurate. If you identify any inaccuracies, you can request that a note be made on the file indicating the inaccurate information.

Anonymized Information

When conducting product development, research, advertising and marketing, we will only use anonymized, de-identified and aggregated information.

Retaining Your Information 

If you want us to close your EverAssistant account, please send an email to infor@everassistant.io. We will ensure it is done in a reasonable time after receiving the request. 

We will retain any and all personal information that we are required to retain under any applicable laws and regulations for the full duration of time required under those laws and regulations. We may also retain any anonymized and de-identified information and continue to use this information in accordance with this Policy.

Safeguarding Your Information

EverAssistant is committed to information security and protects personal information and PHI through integrated, physical, technological and administrative safeguards:

  • Secure Storage: EverAssistant stores all personal information and PHI in an Amazon Web Services (“AWS”) data center in Canada. AWS is ISO 27001 certified and adheres to global privacy and data protection best practices.
  • Network Security: EverAssistant has implemented network security controls to protect against unauthorized access, including segregating its internal systems from its publicly-accessible systems.
  • End-to-End Encryption: EverAssistant encrypts all video, audio and written exchanges with you. Data transmissions and communications on the Platform are end-to-end encrypted.
  • Privacy Policies and Training: EverAssistant has implemented written policies and procedures that specifically address the privacy and security of your PHI. EverAssistant delivers privacy training to employees and contractors on how to safeguard personal information and mitigate operational risks. All EverAssistant employees and contractors are legally bound to confidentiality.

Breach Response

There is no guarantee against data breaches. However, EverAssistant has taken reasonable measures to prevent a breach, as described above. In the event of a data breach, EverAssistant will:

  • Notify users at the first reasonable opportunity of the breach; and
  • Immediately apply remedial measures.

Changes To This Policy 

If we decide to make material changes to the Policy, we will notify you and other users by placing a notice on our Website and App. You should periodically check the Website and the App for updates.

Contacting Us 

To ensure meaningful consent by patients, EverAssistant provides information about privacy practices in this Policy, as well as through our Designated Privacy Contact at info@everassistant.io.

If you believe that we have not adhered to this Privacy Policy, please contact our Designated Privacy Contact at info@everassistant.io.

If we are unable to resolve your issue to your satisfaction, you can file a complaint with the privacy commissioner in your province or territory, or with the Office of the Privacy Commissioner of Canada.